Customer Support Engineer II/III


The Customer Support Engineer II installs, inspects, troubleshoots, repairs, calibrates and verifies the performance of medical imaging equipment including, but not limited to: MR and CT systems, general radiographic rooms, portables, mammography, ultrasound, bone density and supporting equipment.

This position requires familiarity with many classes of medical imaging equipment and may perform maintenance on equipment outside these specialty areas. The Customer Support Engineer II ensures regulatory compliance, assists in inventory, safe use and proper handling of medical Imaging equipment.


Technical Service

  • Performs planned preventive maintenance, calibrations where certification may be required and electrical safety inspections on imaging and related equipment in compliance with established standards
  • Researches and initiates orders for repair parts while working within established budget parameters
  • Informs manager with the status of repairs, scheduled inspections, unusual equipment situations and any customer concerns
  • Works with, directs and documents the activities of vendors, and outside service technicians to ensure proper service delivery
  • Assists the Service Operations Manager with special projects as assigned

Regulatory Compliance

  • Ensures the accuracy and integrity of the equipment database to include the inventory, performance maintenance (PM) schedules, nomenclature and service history
  • Adheres to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures
  • Responsible for ensuring all service documentation is completed in a timely and accurate manner


  • Knowledge of Microsoft Office (Excel) and networking applications is required
  • Ability to integrate information from a variety of sources
  • Excellent interpersonal and customer service skills
  • Strong written and verbal communication skills
  • Frequently required to reach, pull and/or employ fine motor skills during the installation, servicing and maintenance of medical equipment
  • Frequently required to bend, crouch, kneel, climb, balance or otherwise maneuver body while servicing and/or inspecting medical imaging equipment
  • Frequently required to operate tools/machinery that use hand and/or foot controls (e.g. drills, saws, electronic test equipment, etc.) when servicing medical imaging equipment
  • Frequently required to lift, carry or otherwise move up to 50 lbs. while working with medical Imaging equipment
  • Performs periodic inspections of current inventory status and maintains inventory of common failure parts to ensure equipment uptime
  • Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical imaging devices
  • Maintains the accuracy and integrity of the equipment database to include inventory, performance maintenance (PM) schedules, nomenclature and service history
  • Ability and willingness to serve “on-call” duty as required


  • Associate’s degree in Electronics/Imaging Technology, Biomedical Equipment Technology or military training
  • 2 years of experience in the repair, maintenance, troubleshooting and installation of medical imaging equipment is preferred
  • Should possess specialized knowledge in at least one specialized modality such as radiology, MRI, nuclear medicine, ultrasound, CT, cath lab, etc.
  • Valid driver’s license required; travel requirements vary depending on primary site locations
  • Prefer (CRES) certification

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Contact Us

Medical Imaging Solutions
229 Arnold Mill Road, Ste 100
Woodstock, GA 30188